TERMS AND CONDITIONS

Last Updated: 8 May 2026

Introduction

These Terms and Conditions govern the use of www.loyora.co.uk and all purchases made through the website.

The website is owned and operated by NINSEBLE UK HOUSE LIMITED, a company registered in England and Wales under company number 15754601.

Acceptance of Terms

By accessing this website or placing an order, customers agree to be bound by these Terms and Conditions.

Products

We make every effort to ensure that product descriptions, images, prices, dimensions, colours, and specifications are accurate.

Minor variations may occur due to screen settings, photography, lighting, or product updates.

Product availability may change at any time. If an item becomes unavailable after an order is placed, we will contact the customer as soon as possible.

Pricing and Payment

All prices displayed on the website are shown in GBP (£).

Where applicable, prices include taxes.

Payment must be received and authorised before orders are processed and dispatched.

We accept the payment methods displayed at checkout.

All transactions are processed securely through our payment providers.

We reserve the right to refuse or cancel orders suspected of fraud, unauthorised activity, pricing errors, or incorrect product information.

Order Acceptance

After placing an order, customers may receive an order confirmation email.

This confirmation does not guarantee final acceptance of the order.

All orders are subject to availability, payment authorisation, fraud checks, and acceptance by Loyora.

Delivery

Delivery information is provided in our Shipping Policy.

United Kingdom orders are generally delivered within 6–15 business days, including order processing and dispatch.

Delivery times are estimates and may vary due to circumstances beyond our control, including courier delays, high seasonal demand, weather conditions, or operational disruptions.

Customers are responsible for providing accurate delivery information.

Returns, Refunds and Cancellation Rights

Returns and refunds are governed by our Returns & Refund Policy.

UK consumers may have a statutory right to cancel eligible orders within 14 days of receiving their goods, subject to applicable consumer protection legislation.

To qualify for a return, products must meet the conditions stated in our Returns & Refund Policy.

Customers should review the Returns & Refund Policy before placing an order.

Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, or incorrect, customers should contact us as soon as possible at contact@loyora.co.uk.

We may request photographs of the product, packaging, and shipping label to help us investigate and resolve the issue.

Exchanges

We do not offer exchanges.

If a product is defective, damaged, or incorrect, customers may be eligible for a refund or replacement in accordance with our Returns & Refund Policy and applicable UK consumer rights.

Customer Responsibilities

Customers are responsible for ensuring that all order details, contact information, and delivery information are accurate before submitting an order.

Loyora is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Intellectual Property

All content on this website, including text, graphics, images, logos, product descriptions, layouts, and designs, remains the property of Loyora or its licensors and may not be copied, reproduced, distributed, or used without permission.

Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the purchase price paid for the relevant product.

Nothing in these Terms excludes or limits any rights granted to consumers under applicable United Kingdom consumer protection laws.

Privacy

Personal information is processed in accordance with our Privacy Policy.

Customers should review our Privacy Policy to understand how personal data is collected, used, and protected.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Updated versions will be published on this page with the latest revision date.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.