RETURN & REFUND POLICY

Last Updated: 8 May 2026

At Loyora, customer satisfaction is extremely important to us. We take pride in offering premium luggage products designed to meet high standards of quality, durability, and design.

This Return & Refund Policy explains your rights and obligations when purchasing products from www.loyora.co.uk.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase must be provided.
• Items showing signs of misuse, damage, or abnormal wear may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for return:

• Personalised or customised products
• Gift cards
• Products damaged through improper use
• Products returned without original packaging

Return Process

To initiate a return, please contact:

Email: contact@loyora.co.uk

Please include:

• Your order number
• Your full name
• A description of the issue
• Photos if applicable

Our support team will provide return instructions.

Return Address

NINSEBLE UK HOUSE LIMITED
215 Ilderton Road
London SE15 1NS
United Kingdom

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product arrived damaged
• The incorrect product was delivered
• The item is defective upon arrival

Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

We may request photographs of:

• The product
• The packaging
• Shipping labels

This helps us investigate and resolve the issue efficiently.

Exchanges

We currently offer exchanges only for defective or damaged products.

Loyora is a trading name of NINSEBLE UK HOUSE LIMITED (Company Registration Number: 15754601).